Mikomi Trading d.o.o. collaborates with AKS Express Kurir d.o.o. for the delivery of non-standard size and weight packages. By choosing this courier service, we can ensure reliable delivery of your goods. To streamline the process, the delivery price is fixed at 650.00 dinars regardless of the quantity and size of the package. In situations where the quantity of goods is larger, it is necessary to divide them into multiple packages to ensure safe delivery. Our goal is to provide you with reliable delivery service regardless of the size of your order.

At Mikomi Trading, we offer various payment methods to provide you with flexibility and convenience when making purchases. You can choose to pay for the goods in cash on delivery upon delivery, or via bank transfer based on the proforma invoice generated through our webshop. Regardless of whether you are an individual or a legal entity, the same rules apply for both payment methods. Additionally, in our retail store, we offer the option of cash payment, checks, and credit/debit cards. If you prefer to use these payment methods, please indicate it at the time of purchase so that we can provide you with the appropriate service. Our goal is to provide you with different payment options so that you can choose the one that suits you best and facilitate the purchasing process.

Yes, at Mikomi Trading, we allow payment with a company account. When selecting the payment method on our webshop, choose the option ‘payment via bank transfer.’ After that, a proforma invoice will be generated with all the necessary details for payment from your company’s account. This way, you can easily and securely complete the payment process. If you have any further questions or need assistance during this process, our customer support team will be happy to help.

Yes, we understand that mistakes can happen during online shopping. You have the option to cancel the order, but it’s important to do so within 60 minutes after placing the order. To cancel the order, you can contact us in several ways. You can call us at +381 36 841 375 (during our working hours), send an email to webshop@mikomi.rs, or use the contact form on this page. Our team will be available to assist you in canceling the order. Please provide relevant information about the order so that we can provide you with quick and efficient support.

Your satisfaction is our priority, so we aim to resolve any issues regarding damaged goods. In case you receive damaged items, please inform us immediately so we can provide support and resolve the situation. The quickest way to learn about the procedures for replacing damaged goods and the terms involved is to contact our Call Center. Our expert team will provide you with all the necessary information and guide you through the replacement process. It’s important for us to ensure that you receive the correct and undamaged items you ordered.

Yes, we are excited to offer our products beyond the borders of the Republic of Serbia. Currently, we are working on expanding our business and product availability in neighboring countries and EU member states. For more information about purchasing and delivery options to a specific country, please contact our sales department. Our team will provide you with all the necessary information about availability, terms, and the ordering process outside of the Republic of Serbia.

Your security and satisfaction are very important to us. After you place an order, you will receive an email from us confirming your order. Additionally, if necessary, our sales representative will contact you for further verification or to provide additional information. We take these steps to ensure that your order is successfully processed and that you are confident in the ordering process. If you have any doubts or additional questions, feel free to contact us; we are here to help you.

Don’t worry, there’s an easy way to reset your password. Just follow these steps:

1. Visit our website and click on the Sign In/Register button.
2. On the displayed screen, find and click on the Forgot Password link.
3. You’ll be redirected to the password reset page. Please enter your email address that you used during registration.
4. After entering your email address, click on the ‘Reset Password’ button or similar.
5. We’ll send you an email with a link to reset your password. Open that email and follow the instructions provided.
6. Click on the password reset link and follow further steps to create a new password to access your account.

If you encounter any issues or have additional questions, feel free to contact us. Our support team will be there to assist you.

After you have confirmed your order, our sales representative will contact you as soon as possible to confirm the order and your details. Usually, contact is made by phone or email, and this is done within 2-3 business days. If you place your order on Friday or during the weekend, the sales representative will contact you at the beginning of the next week.

Once the order is confirmed, the delivery time is maximum 5 working days for cash on delivery payments. If payment is made via bank transfer or at the post office, the payment deadline is 3 working days from the date of order confirmation, and the delivery time is 5 working days from the confirmation of payment. The usual delivery time is 2 days.

If you have any questions or concerns regarding delivery, feel free to contact us. Our support team will be available to provide you with additional information and assistance.